Help

CabCreator

CabCreator? What's a CabCreator?

The GrilleGraphics.com CabCreator is the most advanced, most robust, most customizable graphic grille cloth system in the world. It is an online application that allows you to upload your own images for use on a custom GrilleGraphic OR choose from more than 36 million inexpensive, high-quality, high-resolution images and illustrations from our online image catalog.

In addition, it allows you to add text, add logos, add ports and port protectors, scale, rotate and move virtually every element to your heart's content. You can print your design or save it and come back to it later.

Help Article: How to use the CabCreator

That said, we know that not every order will fit neatly into the CabCreator, so we still provide our clients with the ability to leave it to us.  Place your order, upload your artwork and we'll take care of the rest.

So there you have it -- three great ways to get the custom bass grille graphic of your dreams.  What are you waiting for?  Go to the CabCreator and make some magic!

Still have questions? Contact us!

How do I use the CabCreator?

The GrilleGraphics.com's CabCreator application allows users to upload their own artwork, OR choose an image from over 36 MILLION high-quality, high-resolution, royalty-free images in our online catalog. Once your artwork is uploaded or selected, you'll be taken to the CabCreator application itself.

TO EDIT

Hover over the different controls on the CabCreator image below to see what they do:

PLEASE NOTE: This is NOT the actual CabCreator. This is an interactive Help article and is for DEMONSTRATION ONLY.

What artwork types/sizes can be used in the CabCreator?

GrilleGraphics.com's CabCreator accepts .jpg, .png, .bmp and .gif file formats and file sizes up to 10 MB OR 3300 x 3300 pixels in size.

Portable Network Graphic (.png) files are ideal because, unlike .jpg files, they use a lossless compression algorhythm and they gracefully handle tansparency and gradiation.  However, the CabCreator does NOT accommodate .png file transparency.  JPGs are also fine, but the more compression used, the more artifacts will result.  If making your own .jpg, use the least possible compression when saving (quality setting of 75 to 100 is best).

Ideal size depends on your head size and are listed below:

Head Size:

Image Size:

18" 1800 x 1800 pixels
20" 2000 x 2000 pixels
22" 2200 x 2200 pixels
24" 2400 x 2400 pixels
26" 2600 x 2600 pixels
28" 2800 x 2800 pixels
30" 3000 x 3000 pixels

The system can handle images larger or smaller than these suggested sizes, but your ability to enlarge or reduce their size on the grille graphic will be proportionately related to these sizes.  For example - if you upload an extremely small image, you will not be able to enlarge it to fill the grille graphic.  Conversely, if you upload an extremely large file, you may not be able to reduce it enough within the system to fit it to the grille graphic.

In these cases, we recommend that you leave it to the experts and work with us directly.  Our "Leave it to us" order process is the same one we've used since the beginning.  Simply place your order, upload your artwork and we'll take care of the rest!  Sweet.

Please keep in mind that while images may easily be reduced in size without a loss of quality, it is very difficult to ENLARGE an image without a significant amount of blurring and/or pixilation.  That said, we have both the tools and the experience necessary to enlarge images with the least possible amount of image degradation, and we're willing to help.  If you need to enlarge your existing artwork to meet these specs, the better choice would be to select our "Leave it to the experts" order option.

You may also wish to send us your design via our artwork evaluation process so we can have a look before you order.

Still have questions? Contact us!

What if I need some additional work done on my design?

If you need to have some additional basic work done on your design -- for example, you'd like an outline or shadow applied to your text to make it stand out better -- use the Order Notes/Special Requests field and we'll do what we can to accommodate you.  Since every head design we receive crosses the desk of one of our designers for review, we're more than happy to add whatever finishing touches will make it just right.

*Please note: not all special requests can be accommodated (e.g.: "I want this to be glow-in-the-dark"), and others may require additional design time and/or cost (e.g.: "I want the text to be mirror-chrome").  We will contact you for approval before doing anything that would require additional cost.  Also note that a mockup will not be provided for orders placed in the CabCreator.

Still have questions? Contact us!

What does "Allow GrilleGraphics to Enhance Text" mean?
While GrilleGraphics.com's CabCreator is peerless in its power and flexibility, there are times when the help of a designer can be useful -- especially when it comes to custom text on a head. To that end, we offer you the ability to allow one of our designers to "enhance" any text you have included on your head. Generally this involves things like adding an outline, shadow or glow to the text to help it stand out a bit from the background image. We won't send a mockup to confirm the enhancements, but after nearly 10,000 heads produced, you can trust us to make it work for you! :)
Can I include a manufacturer's logo on my grille?

As long as you legitimately own the brand that you are advertising on your GrilleGraphic then yes, you are legally allowed to include the logo. We offer many of the most popular manufacturers' logos directly in the CabCreator.

Still have questions? Contact us!

When is the CabCreator NOT the right tool for the job?

It has long been said that to a man with a hammer, every problem looks like a nail.  Well, the CabCreator may be the biggest hammer around, but we're the first to admit that it's not always the right tool for the job.

In other words, as amazing as it is, our CabCreator system will never be able to accommodate every artwork file or design concept that our clients could come up with. That's why we will always offer the same high-touch, open-ended ordering process that our faithful customers have enjoyed for more than a decade. Simply place your order, upload your artwork and we'll take care of the rest!

Reasons for leaving the work to us include:

  • Your artwork is too small or too big to be effectively scaled by the CabCreator.
  • Your artwork file is not in a format that can be used by the CabCreator (e.g.: TIFF files or vector files)
  • Your artwork is larger than 10MB in size.
  • You want to re-order an existing design.
  • You want to incorporate multiple images or different fonts into your design. (Please note: basic design work is included, but more involved work may involve additional cost. If in doubt, please send us your artwork for evaluation prior to ordering.)
  • You want a simple text design using a specific font.
  • You want curved text or text on a path.
  • Etc.

And be sure to check out our independently administered Testimonials section to see just how good we are at what we do.

Please note: Orders placed using our "Leave the work to us" order process include one mockup and one revision. Additional mockup revisions are subject to a $15/mockup charge if requested. Please allow an additional 3-5 business days for Leave the work to us orders to be processed due to the additional time and handling involved.

Ordering and Shipping

Which order option is right for me?
There are three different ordering "pathways" you can take to get the custom bass drumhead of your dreams - two work through our revolutionary CabCreator online design tool, and the third allows you to place your order, send us your artwork and leave the work to us.

The right one for you depends on what you have and what you want to do.  Here are a number of scenarios and options:

  1. You have your own artwork and want to do the layout and design yourself.
    In this case, you would select the "Use your own artwork" option.  This process allows you to upload your existing artwork to the CabCreator application where you can layout your head design on your own (please see our image requirements to see what file types and sizes are supported).  This order process pathway looks like:
    Upload Artwork --> Design in CabCreator --> Review Order --> Place Order
  2. You do not have specific artwork, but you still want a killer graphic bass drumhead.
    In this case, our "Catalog" option is perfect for you.  This process allows you to choose from over 8.5 million (yes, MILLION) inexpensive, high-quality, royalty-free images to use on your head.  Once you find the right image, you will be taken to the CabCreator application where you will be able to layout your own head using many different fonts, logos, port options...you name it.  This order process pathway looks like:
    Search the Catalog --> Select Your Image --> Design in CabCreator --> Review Order --> Place Order
  3. You have artwork, but it's too big/too small/in an unsupported file format for the CabCreator.
    In this case, you would want to "Leave the work to us."  The same order process we've had in place for more than a decade, this pathway bypasses the CabCreator altogether, letting you select your head options, place your order and send us your artwork at the end.  From there, we'll format your artwork and send you a mockup for approval via e-mail before printing.  This pathway allows you to use the file format YOU want, and to have a dedicated designer in charge of your project from proof to print.  This order process pathway looks like:
    Select Head Options --> Review Order --> Place Order --> Upload Artwork
  4. You are a current client who wants to re-order an existing design.
    Easy!  Just select the "Leave the work to us" option and let us know that this is a reorder.  Be sure to contact us before you order and we'll hook you up with a special coupon code that will give you a discount on your reorder.  This order process pathway looks like:
    Select Head Options --> Review Order --> Place Order --> Upload Artwork

Please feel free to contact us with any other questions you have before ordering!

How long will it take to get my grille (turnaround time)?

Our general rule of thumb is that your order should ship within three to five business DAYS of final artwork approval.  That's not a typo -- we actually ship that fast.  This means that once you've ordered your head (or, in the case of "Leave the work to us" orders, once you've okayed the final proof), it will generally be on its way to you in a week or less so you'll have it in a flash.  The chart below shows our target printing/shipping schedule depending on the day of the week you order (by 5pm Eastern Time):

Order Day: Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Print Day: Wednesday Wednesday Next Monday Next Monday Next Wednesday Next Wednesday Next Wednesday
Ship Day: Friday Friday Next Wednesday Next Wednesday Next Friday Next Friday Next Friday

We're committed to your satisfaction, and offering the widest variety of GrilleGraphics with the fastest turnaround times in the industry is one of the ways we achieve it.

Time in transit varies depending on your location and your selected shipping option.  DrumART HQ is located in Voorheesville, NY (12186).

We generally send GrilleGraphics, bumper stickers, banners and other merch via USPS Priority Mail (1 - 3 business days). Expedited shipping is available at additional cost during checkout.

I submitted my order - how long until I see a proof (a.k.a. mockup)?

That depends on the way you ordered and your submitted artwork.  Mockups are not sent for orders formatted through our CabCreator app -- the head you build is the head you will receive.  For orderes placed using our legacy "Leave the work to us" order process, proof turnaround is dependent on submitted artwork quality.  Please see the matrix below for some general rules of thumb:

Type Description Turnaround
"A" Artwork High-quality raster art (Layered Adobe Photoshop Document, TIFF, JPG, BMP, etc. at 3000 x 3000 pixels or larger) or vector artwork (Adobe Illustrator, CorelDRAW, vector PDF, vector EPS, etc.) 1-2 Business Days or fewer
"B" Artwork 1000 x 1000 pixels - 3000 x 3000 pixels raster art 3-4 Business Days or fewer
"C" Artwork Less than 1000 x 1000 pixel raster art or other "non-standard" file formats like Microsoft PowerPoint, Word, etc. 5-7 Business Days or fewer
From Concept Design based on your description, doodle on a piece of paper, scan, scrapbook, whatever. TBD - based on project scope

Please feel free to send us your artwork for evaluation.  That way we can let you know if there will be any issues before you order.

Also, please note that orders placed using our "Leave the work to us" order process include one mockup and one revision.  Additional mockup revisions are subject to a $15/mockup charge if requested.

Do you ship internationally?

Yes, we absolutely ship internationally! We do it all the time, in fact.

Our order system supports order fulfillment to the US, Canada, and most other parts of the world.  Shipping to Canada is $35 US, and shipping to most countries in Europe and South America as well as Australia is $55 US.  Shipping to African nations, some Asian nations and more distant lands or remote locations may exceed $55 US.  If that's the case, we'll let you know what the difference is.  It's never cost us more than $65 US to ship a full head anywhere in the world.  Please feel free to e-mail us if you'd like an exact quote before ordering.

Please note that any and all duties or other charges are the responsibility of the recipient. We value the contents of the package appropriately, and we will not call the merchandise a "gift" or "documents" to help avoid additional charges. Such actions would be illegal and could result in the loss of our ability to ship internationally.

Also, international delivery times can vary WIDELY from country to country or even from order to order to the same country. Time in transit for any given package depends on time of year, current customs and/or border security backlogs, etc. USPS generally quotes 6 - 10 business days to a destination country, but once the package reaches that country, delivery is wholly dependent on that nation's customs, border security and domestic parcel delivery systems. We've seen packages take anywhere from a week to reach their destination to over a month. Generally speaking, it's usually in the 10 - 14 business day range.

Can I order a complete replacement or do I have to put it over my existing grill?

You can certainly order a "raw" GrilleGraphic which can be used to replace your existing grille! When done properly, full replacement of your existing grille results in the most durable and "polished" presentation option for your GrilleGraphic

That said, our standard installation options feature the same top-quality printing and materials and give you everything you want in cabinet customization without the need to tear apart your cabinet. They are sonically transparent and, depending on your speaker cabinet specs, we offer a number of different installation options including tension rods, drapes and magnets or Velcro. Please see our Install Options help article for more information.

The bottom line is that you can install, remove, and reinstall your custom GrilleGraphics over and over again using our standard installation options. Why not order a few and rotate them from gig to gig? The possibilities are endless!

*Please Note: Due to the fact that the removal of your existing grille and replacement with a custom GrilleGraphic is an inherently difficult and risky prospect, you do so at your own risk. GrilleGraphics.com is not liable for any damage you might do to yourself or your speaker cabinet in the process.

Artwork and Design

Do you have an online system to help me design my grille?

Why yes we do!

In the past, online design systems were both extremely limiting and even more difficult to use.  But the GrilleGraphics.com CabCreator has changed all that!

The CabCreator is light years ahead of any other tool available.  Not only does it provide you with the basic ability to upload your own artwork, but it gives those who do not yet have solid artwork (or any artwork for that matter!) the ability to create their own head from literally MILLIONS of high-quality, high-resolution, royalty-free images available through our massive online catalog.

In addition, text, fonts, colors, ports, logos and more can all be moved, rotated and edited via the CabCreator application to your heart's content.

See our in-depth help section for more information on how to order: Which order option is right for me?

That said, we still believe in providing direct customer service to our clients. That means that a graphic artist reviews every design that comes across our desk, and we regularly make suggestions and changes if the design warrants it.  At GrilleGraphics.com, you get the benefit of the most advanced graphic grille graphic creation tool on the planet plus a real live human being who can make suggestions and judgement calls with the sole purpose of creating the best possible design for you, all before one drop of ink is printed on your custom drumhead.

And if your own artwork is too big, too small or not in an acceptable format, you can always choose to leave the work to us!  This is the same option that nearly 10,000 of our customers have used since our founding in 1997, and that has earned us our well-deserved reputation for over-the-top customer service.

What file types/formats/sizes can you work with?

We can work with just about anything you can throw at us. Our extensive experience in graphic design and enlargement means that we have the skills and tools necessary to allow us to take just about any image you've got and make it work on a drumhead.

That said, these guidelines will give you our preferred artwork specifications based on your order type.  The closer you can come to these specs, the more likely that your GrilleGraphics.com custom bass grille graphic will be exactly what you want.

CabCreator Orders - Upload Your Own Image:

The CabCreator allows you to use .jpg, .png or .gif images.

If your artwork does not meet our suggested type or size requirements, don't worry, we can still help.  You can always simply choose your head specs, upload your design and leave the work to us.

Leave it to us Orders:

Because every file is manually handled when you leave the work to us, this is a *much* more flexible ordering option.  We have the tools in place to accept just about any artwork format that you have. These include (but are not limited to):

  • Raster File Formats:
    • .psd (Photoshop Document)
    • .tif (Tagged Image File Format)
    • .jpg (Joint Photographic Experts Group)
    • .gif (Graphics Interchange Format)
    • .pdf (Portable Document Format
    • .bmp (Bitmap)
    • etc.
  • Vector File Formats:
    • .ai (Adobe Illustrator)
    • .pdf (Portable Document Format
    • .eps (Encapsulated PostScript)
    • .ps (PostScript)
    • .svg (Scalable Vector Graphics)
    • .cdr (CorelDRAW!)
    • etc.
  • Other File Formats:
    • While we *may* be able to work with them, artwork created in word processing, page layout and presentation software like Microsoft Word, Microsoft Publisher and Microsoft PowerPoint is generally not the best option for creating a custom bass drumhead design.  That said, you're welcome and encouraged to send us your file through our Artwork Evaluation Form and we can let you know for sure.

Raster Art:

When at all possible, raster images should NOT be resized upward (enlarged). This means that you should provide us with your file at 300 dpi at full size or 600 dpi at half size. We understand, however, that this is not always possible. When it isn't we'll do whatever we can to work with what you send us, but the degree to which your file deviates from these specs will contribute to quality loss and "pixellation."

In other words, we can generally work with the 2" 72 DPI image you use on your Website, but you shouldn't expect the same results as if you provided us with a 600 DPI full-size original. The less the original quality of a raster image, the more extreme our attempts need to be to fix it.

Vector Art:

Vector Art should be sent to us in pretty much whatever format you have. Since they're easily resizable, vector graphics are HIGHLY recommended wherever possible.

What's the difference between Raster and Vector art? See here.

Does the artwork affect the the amplifier's sound?

The answer to this question is "no" -- at least not in any meaningful way. We have taken great care to develop a printing process that results in the most vivid, vibrant print AND the best sound possible. Because the best-looking custom GrilleGraphic isn't worth a dime if it makes your amp sound like a cardboard box or if the print flakes, chips or fades over time.

We use only the thinnest, most durable and highest-quality digital dye sublimation printing material available today. And unlike the competition, our printing process and materials yield jaw-dropping prints without changing your sound. Dont' believe us? No problem -- see what our customers have to say!

Are there any restrictions to what I can put on my GrilleGraphics.com custom bass drum grille?

Generally, if you have the image, we can print it! That said, we do reserve the right not to print any given image, but it would have to be WAY outside the bounds of good taste and/or bordering on criminal for us to decline. Over nearly 15 years and having printed more than 20,000 drumheads, our sister company, DrumART LLC, has never declined to print a design. And trust us, there have been some questionable ones!

The only exception to this rule is known-copyrighted images. That said, as part of the purchase process the customer must agree to our terms and conditions. Boiled down these basically state that you either (a) own the copyright for the imagery being used on your grille(s), (b) agree that you have permission to use the artwork from the copyright owner, or (c) take full responsibility for using any artwork where (a) or (b) are not true. As such, the customer assumes all liability for the use of their submitted artwork.

The bottom line is that if you comply with our terms and conditions, we will print the GrilleGraphic.

How many colors can be used in my GrilleGraphics.com custom bass drum grille?

Eleventy billion.

Okay, maybe not eleventy billion, but literally millions. Our state-of-the-art printers output at 1440 DPI using either a six-color (CMYKLcLm), eight-color (CMYKLcLmOG) or twelve-color (CMYKRGB Matte Black, Gray, Matte Gray, Photo Cyan, Photo Magenta) depending on the needs of YOUR artwork, not what we're limited to by our equipment. What does this mean in English? It means that you can have whatever you want printed on your GrilleGraphics.com custom bass grille graphic and it'll look simply amazing. From vector art to high-resolution photography, we can print whatever you want!

And don't be fooled by anyone who would tell you that the benefits of more colors or 1440 DPI are a myth -- they're just trying to cover for their own hardware's inadequacies! More ink and more colors means richer, more vibrant prints with deeper colors, finer gradients and sharper lines and edges. Bottom line: six, eight or twelve colors means the widest color gamut (range) in the business, and 1440 DPI means the finest details are reproduced vividly and accurately.

Can you create artwork for me?

The answer to this question is yes, absolutely! Our new CabCreator system gives you access to literally MILLIONS of images, and it provides the text, scaling and rotating tools you need to create your own custom bass drumhead from scratch.

But what if you want the help of a professional?  Thankfully, we can help there, too.  But before you start jumping for joy, let's all get on the same page...

First, we need to clarify the difference between a custom design and custom illustration. Basically, custom design is your standard fare -- layout, design, typesetting, drop shadows, colors, general presentation, etc. Custom ILLUSTRATION on the other hand usually involves hand-drawing, painting or otherwise manually creating a work of art literally from scratch. In other words, commissioning a one-of-a-kind piece of artwork from a very talented (and usually expensive) artist.

GrilleGraphics.com employs some amazing artists, so we can (and do) both types of work all the time. In fact, we provide some form of graphic design services on virtually every "Leave it to us" head we produce. It's rare that a design comes in that can't benefit in some way from our experience and skill. We generally do this at no change as a courtesy to our clients -- it's why you hire us, after all. We do charge for more in-depth design work, complicated vectorization services, etc. but we are as reasonable as possible with the top-notch services we provide.

Custom illustration is where things get hazy. It is very, VERY time-consuming to draw something meaningfully good from words in an e-mail. "I want a guy on a boat on a stormy sea, and I want it to look cool" doesn't actually mean very much. What kind of guy? What's he wearing? What color hair? What kind of boat? What's the perspective? Is it day? Night? Is there anything else in the water? What's the landscape? Is he even near land? What colors should be used? You get the point. Even after creating something there's no guarantee it'll be exactly what you expect.

Because of this, custom illustration can be an expensive proposition (think HUNDREDS of dollars for a single design). However, for those who do it, it's the ultimate personal statement -- it is 100% custom.

What is the difference between raster and vector art?

The method used to create a graphic makes a big difference in the graphic's appearance and in its appropriateness for certain uses. The two most common ways to create graphics with a computer are raster and vector. This page explains them and offers some guidelines on their use.

Raster, or bitmapped, graphics produce images as grids of individually defined pixels while vector graphics produce images using mathematically generated points, lines, and shapes.

So, how do you decide which method is appropriate for your graphics project? Here are some thoughts:

Raster

Raster is the way to go for photographic images, and it is the only artwork format supported by our online CabCreator application. The dominant TIFF, GIF and JPEG formats, and the increasingly popular PNG format, are raster formats. Raster is the best mode for working with photographs and other continuous tone images with complex and subtle shading.

That said, increasing the size of raster graphics can be problematic, and it often yields less than desirable results. Because raster images are based on grids of pre-defined pixels, increasing the size forces the computer to interpolate or "guess" at at adjoining pixels when enlarging the image. This process results in distortion and focus problems. These problems compound exponentially as the size increases from the original image.

If you want to use a raster-based image for your GrilleGraphics.com custom bass grille graphic, it is best to create the file at full-resolution at full-size, or 2x resolution at half size. In other words, the ideal size for an image to be used on a 22" head would be 300 dpi at a full 22" (6600 x 6600 pixels), or 600 dpi at 11" (also 6600 x 6600 pixels).

While it's generally not advisable for our clients to enlarge images on their own, we do have the skills and tools to do some of the best enlargement possible on images much smaller than you would ever think possible to use on a drumhead.  While we can do some amazing things with enlargements, the best results for your head will always come from full-size original artwork.

Vector

The clean lines and smooth curves of vector graphics make them an obvious choice for logos, drawings, and other artwork that will appear in print. Also, the use of mathematical equations enables vector graphics to be scaled and manipulated infinitely without distortion.

Where possible, vector images are the preferred image format for us to work with. Since they are easily resizable, vector images will yield the best, most consistent results for your GrilleGraphics.com custom bass grille graphic, but they are not generally appropriate for photographic or continuous tone images.

Vector images are also incompatible with our online CabCreator application.  As such, if you want to use a vector image on your custom bass drumhead, you'll need to use our "Leave it to us" order option.

How should I send you my artwork?

You have two ordering options if you would like to submit your own artwork for use on a custom bass drumhead:

  • The CabCreator
    If your artwork conforms to our suggested artwork specs, you can simply upload it to the CabCreator, format it and purchase your created design - easy!
  • Leave it to us
    Once you place an order, you will be directed to a special webpage where you can upload your file directly to our Web server.  You may also choose to e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it. your image to us directly.  There is a 5 MB filesize limit for e-mail attachments.
What's the deal with 1440 DPI printing?

Basically, the higher the printer's DPI output capabilities, the better the final print is going to look, no matter what the resolution of the original file was.

Don't be fooled by anyone who would tell you that the benefits of higher resolutions are a myth -- they're just trying to cover for their own hardware's inadequacies! More resolution means richer, more vibrant prints with deeper colors and sharper lines and edges.

Let's just put it this way: why would every single printer made today use 1440 dpi if it *wasn't* the way to go? Modern materials are designed to maximize the benefits of higher dpi counts to produce superior prints. Period.

Do you offer color matching services?

Short answer: No.  Long answer: HELL no.

While GrilleGraphics.com is 100% color-managed from proof to print in-house, there's absolutely no accounting for what happens outside our four walls with regard to artwork and color.  That said, we (and any other honest company, for that matter) can not say that we will 100% match the colors you expect every single time.  Anyone who says differently is lying.

The color and brightness on many (read: most) consumer-grade monitors and printers are skewed one way or the other -- usually far brighter than "real world" situations.  Moreover, subjectivity and plain ol' human nature prevents any meaningful discussion of color in the first place.  What may look "too purple" to you might look "too blue" to someone else.  And don't even get us started on lighting variations.  The same print will look entire shades different under different light sources.  Fun.

That said, our printers offer the widest color gamut (range) in the industry, so we offer the best possible opportunity for getting a "good" match, right out of the chute.  Nobody has the tools we do (three printers ranging from six to twelve colors each), so nobody offers the range of prints we do.  And while it is possible to get very close 99.9% of the time, if you're looking for an exact match for the finish on your kit, our recommendation is don't bother.  There's a chance you won't be happy with the results, and we don't like unhappy customers.

The bottom line is this: if close enough is good enough, order away!  You won't be disappointed.  If you're looking for a spot-on match, we'll give it a shot, but it may not work.  And if it doesn't, we told you so!  :)

Can I buy a grille from your gallery?

Unfortunately not.  Unlike our online catalog, our Gallery displays heads that have been produced for previous customers. These customers have submitted their artwork and have agreed to comply with our terms and conditions relative to copyright for the submitted artwork.  As such, copyright (or liability for use of copyrighted material) for heads we produce remains with the band or owner of the artwork, and we can not reproduce any heads without express written consent from them.

That said, with literally millions of images in our online catalog and an art department that is second to none, the real question is why would you want someone else's design when you can get your own?

Will you ever reproduce my artwork for someone else?

Short answer: No, we NEVER, under any circumstances, use a client's submitted file for another client's drumhead without the owner's express written permission.

Long answer: That said, we have had different clients submit very similar artwork in the past.  With the ubiquity of certain types of images or designs and the ability of people to do all kinds of in-depth searches through Google Images and various microstock photo repositories, it is impossible for us to become "image police" for the thousands of images we receive every year.  In these cases, our submitted artwork terms and conditions policy comes into play.

For example, we once received a nasty letter from a client who claimed that we used an element of their design in another client's drumhead.  This was patently untrue -- the new client had submitted their own artwork -- and the the elements in question were two very common tattoo swallows (birds).  A simple Google Images search returned literally hundreds of identical designs, and both clients likely sourced their elements from the same place.  The point is that we can not be held accountable for the use of common and/or unoriginal elements in your or any other drumhead design.

In addition, images chosen from our image catalog are not exclusive and may be used by many different clients.  However, the exact changes/additions/enhancements that you make in our CabCreator drumhead design tool are *yours* and will not be reproduced unless the client goes in and makes the changes themselves. 

The bottom line is that we will NEVER reproduce your submitted artwork for someone without your express permission.  So as long as your artwork is fairly original and includes elements that make it unique, your head will be the only one of its kind!

Am I required to include the GrilleGraphics.com logo on my grille?

Required? Absolutely not. It's your head, so who are we to *force* you to put anything on it?

That said, there has been some confusion in the marketplace about the differences in the superior quality and customer service provided by GrilleGraphics.com vs. our competitors. It is important that our high-quality work be recognized as ours and, perhaps more importantly, that the sub-standard products of others not be confused with our own.

All custom GrilleGraphics provided by GrilleGraphics.com will have a small, tasteful and very cool GrilleGraphics.com logo added to the bottom. You may elect not to include the logo on your grille if you wish ($5 fee will apply).

We know you're going to be so thrilled with your GrilleGraphic that you'll tell everyone you meet about it, but as more and more of our products are appearing in advertising, videos, concerts, TV appearances, photos and websites all over the world, we have come to realize that this is a good opportunity to solidify our brand and differentiate ourselves from the competition.

So, allowing us to add a small GrilleGraphics.com logo to your grille not only helps us build our business so we can continue providing the music community with the best, most economical, most innovative band branding options in the world, but it's also a killer logo that looks great on any design! :)

Please note: While it is possible to change the color of the GrilleGraphics.com logo in the CabCreator, if you choose to include our logo on your grille, it must be visible when your order is placed. If the logo color is changed to match the background image/grille color or if the logo is moved off the edge of the design area, our designers will replace the GrilleGraphics.com logo to make it visible at the bottom corner of the grille when printed.

Pricing and Purchasing

Can I have/buy my converted artwork?

Aside from our industry-leading prices, top-notch quality and untouchably good service, a major contributing factor in our ability to attract and maintain such a rabidly supportive client base is our ability to work artwork miracles.

Our artists stand alone in their ability to enhance, convert, vectorize and otherwise amaze you with what they can do to your old artwork, CabCreator creation or from-concept design.

That said, one of the most frequently asked questions we receive from our clients is if they can have the high-resolution version of their enhanced or modified artwork.  Licenses acquired through our online CabCreator Catalog are purchased by us for our clients.  That said, we are happy to send you the raw, unedited artwork files licensed on your behalf.  However, GrilleGraphics.com charges $50 (in addition to any artwork conversion fees) for the final high-resolution and/or vector versions of your artwork. This includes any enhancements, text, logos, etc., and it helps offset the cost of converting/creating/ehnancing/vectorizing the original.

In other words, while you own the artwork, we hold the file. We absorb this cost as part of the creation of your grille graphic, but it is our policy not to give away that work for free. We do, however, offer many other merch services including stickers, banners, posters, etc...so why would you want to go anywhere else?!

Please contact us if you'd like more information about purchasing your converted artwork!

Are there any hidden fees?

Nope. Aside from our modest "from concept" design fees, there are NEVER any additional fees for things like image scanning, basic image retouching, design enhancement, port hole cutting, etc. See our Pricing page for all the details.

What are your order cancellation/reprint/refund/warranty policies?

Order Cancellations:

CabCreator orders (customer uploaded artwork or images purchased through our online catalog) go into production *immediately,* so a cancellation fee of 15% applies to CabCreator orders cancelled four hours after purchase since our artists have taken the time to properly format your artwork by that time.  Artwork (including any images purchased on your behalf) and design fees are non-refundable.

Leave The Work To Us orders (where a mockup is included as part of the approval process) may be cancelled and a full refund issued up to the point that you receive a mockup of your grille graphic via e-mail.  Again, artwork (including any images purchased on your behalf) and design fees are non-refundable.

In both cases, shipping is obviously refunded as well.

Reprints:

As listed above, CabCreator orders often go into production almost immediately upon order receipt, so changes made to a design *after* printing but *before* the GrilleGraphic is modified (ports/port protectors, etc.) or shipped are subject to a $25 reprinting fee.  Change requests received after a GrilleGraphic has been modified or shipped are not eligible for reprinting and will be shipped as ordered. 

Refunds:

At GrilleGraphics.com, we take your satisfaction VERY seriously. If you are not completely happy with your GrilleGraphics.com purchase, you can return it within 14 days of your receipt of the GrilleGraphic or removable logo (as tracked by FedEx or USPS Delivery Confirmation) for a refund of your purchase price less a 25% labor charge (to cover the time spent formatting your artwork and printing your GrilleGraphic ). Artwork, design and shipping fees are non-refundable.

Warranty:

In addition, our GrilleGraphics come with a one year warranty in materials and workmanship. If within one year from the date of purchase your custom GrilleGraphic fails as a result of a material or workmanship issue, just contact us. We'll do what we can to make it right for you. Unfortunately, this does NOT cover clumsy soundmen, destructive singers, Marilyn Manson, etc. (that's a real thing, just ask)

 

The bottom line is that we're not only committed to producing top-quality custom GrilleGraphics, we also stand behind our product 100 percent!

General Questions

Why should I choose GrilleGraphics.com?
Here are the top 11 reasons that you should choose GrilleGraphics.com.  That's right, our list "goes to ELEVEN!"

#11: We're players, too!

Our GrilleGraphics custom grille cloths are made BY musicians, FOR musicians. And that means mean gigging musicians, not former musicians. We're still out there, still playing every day, grinding it out in clubs and bars across the country and beyond.

We've seen it all and done it all *before* you even thought about coming to us, so you can be sure that you'll benefit from our experience.

#10: We offer the highest-quality printing and materials.

Our new six-color 1440 DPI printer is literally state-of-the-art. It boasts the highest quality and durability of any printer in its class, as well as the widest color-gamut in the industry. Colors are true and blacks are BLACK, not some washed-out approximation of black.  And our process is 100% color-managed from proof to print.

Huh? You want that in English? Okay... Basically it means that your GrilleGraphic will be clear and sharp enough to turn every head in the place, that it'll have... like... eleventy-billion colors in it, that you can spill a beer on it and not have to worry. The image you approve will be the GrilleGraphic you get. Simple!

Not only is the quality of our output second to none, but the materials we use have been thoroughly tested against many others and chosen for their specific characteristics for use on GrilleGraphics. In fact, our materials and application process are so refined that the artwork does NOT noticeably impact the sound of the amp. Anyone can print a logo on an amp -- only we create GrilleGraphics!

#9: Our artists ROCK.

It's true, they do. Both literally and figuratively in most cases. We work with some of the most talented artists in the industry to create our magnificent custom bass grille graphics. Many of them are musicians themselves. They understand what we're doing and why we're doing it, and they want to be a part of the GrilleGraphics revolution. Compare our gallery to others. The proof is in the pudding!

#8: Our relatives ROCK, too.

GrilleGraphics.com is the sister company of DrumART.com, a brand synonymous with the highest quality and service in custom printed bass drumheads. DrumART began way back in 1997 -- remember 1997? -- when DrumART's owner wanted his own custom bass drumhead, and it's grown from there. GrilleGraphics inherits DrumART's commitment to quality, service and sound

GrilleGraphics: The quality and service you have come to expect from DrumART. Now amplified.

#7: We're at least a little bit clever.

You've seen our ads or checked out the website and cracked a smile once or twice, right? We know you have. Come on, admit it! "ROCK STAR quality at GARAGE BAND prices" is somewhat clever, right? We're at least a little amusing...right? Right? RIGHT??

Bottom line: we like having fun, and we want you to have fun with the process, too.

#6: We care about our customers!

Seriously. A lot. But not in that creepy Single White Female kind of a way. It's more like a bunch of friends hanging out with a couple of beers on a Saturday night.

Just check out the of reviews in our Testimonials section.  They're administered by RatePoint, an independet, third-party rating and review management company, so you can be sure that they're all 100% real and 100% unbiased. Of the nearly 10,000 heads we've done we can count on one hand the number we've had returned: 4. While we can't please ALL of the people ALL of the time, we can certainly try!

#5: We stand behind our products. Period.

The bottom line: if you're not happy, we're not happy. We might not be able to satisfy *everyone* (see #6), but that's why we've got our 100% satisfaction guarantee. You know how we can afford that? Did you see how many returns we've had in nearly 10,000 orders? Right. 4.

#4: Research and Innovation

Our custom GrilleGraphics are at the top of the heap because we've put in the research necessary to make *educated* decisions on their construction and materials. Everything from materials to ink types to application processes has been tested and benchmarked until we found the optimal combination that affords the highest clarity, richest color and least impact on the sound of the amp. Trial and error and spending late nights supporting unproven products is not the way we choose to do business. We don't sacrifice the trust of our customers by using them as guinea pigs for untested products.

#3: We don't nickel-and-dime you!

Again, we're providing a service, and we take that responsibility very seriously. How annoying is it when you get charged for every little tweak and change that you try to make? VERY annoying! You choose us because you know we can make the head of your dreams. Your happiness is our success, and we're not going to squander that goodwill. Our artists are peerless when it comes to taking your artwork and making it happen on a bass grille graphic, regardless of size or resolution. And while we can't create artwork from scratch for free, we *can* work with you to make it easy.

There is no fine print at GrilleGraphics.com.

#2: We're not an afterthought.

There are sign shops that try to make custom grille cloths, and then there's GrilleGraphics. Unlike many of our competitors, GrilleGraphics.com was started as a custom grille cloth manufacturer, not as an afterthought of an already busy sign shop.

What does that mean? It means that we can be faster, more responsive and more innovative. It means that we can focus all our energy on you and your band. It means that we can offer the full spectrum of products that bands require -- custom bass grille graphics, banners, backdrops, bumper stickers, t-shirs, keychains, mouse pads, mugs...you name it.

#1: Our mothers say so!

It's true. Our moms say that you should get your custom GrilleGraphics from GrilleGraphics.com. We're not kidding. And they're really nice ladies. You should listen to them.

What are the differences in installation options?

Tension Rods:

If your cabinet has a recessed grille that features a "lip" of 1/2" or more, our tension rod installation option is available to you. We custom manufacture our own strong, lightweight carbon fiber and fiberglass tension rods to your exact specifications. The rods hold your GrilleGraphic in place in front of your existing grille cloth. They are sonically transparent, so there's no need to worry about sound, and they are easy to install and remove, so you can change them out instantly whenever you'd like.

Top Drape:

Our top drape option can be used on just about any cabinet, and it's the easiest to install or remove. You can either use Velcro strips, tacks or even your own amplifier head to hold it in place. The weighted GrilleGraphic then simply hangs in front of your existing grille cloth. Since our GrilleGraphics are sonically transparent, there's no need to worry about affecting the sound of your rig. When the gig is over, just remove it, roll it up and store it until the next show.

DIY:

Our DIY option essentially leaves the installation up to you. We'll print the GrilleGraphic to your size and specifications and then leave it up to you to install it. We've seen everything from tacks to duct tape used to hold GrilleGraphics in place. We don't recommend this option for the most part, but it is available if you want to give it a shot!

Full Replacement:

Our full replacement option is the most in-depth, but it provides the most "polished" appearance for your cab. Also, depending on your cab setup, it may be the best/only option. Usually this would include custom cabinets that have odd-shaped openings or combo amps with flush mounted grilles and control knobs on the face that would be covered by draped artwork.

*Please Note: Due to the fact that the removal of your existing grille and replacement with a custom GrilleGraphic is an inherently difficult and risky prospect, you do so at your own risk. GrilleGraphics.com is not liable for any damage you might do to yourself or your speaker cabinet in the process.

What size grilles can you make?

We can make grilles up to 40" x 60". We can also create "mosaics" that spread a massive image across amp walls of all shapes and sizes.

How long will my GrilleGraphics.com custom GrilleGraphic last?

Um...I don't know...forever?

Seriously, they last a long, LONG time! Our GrilleGraphics are dye sublimated which embeds the ink *inside* the fibers of the cloth. That said, you will destroy the fabric itself before you damage the print.

Can I remove the artwork from my GrilleGraphics.com custom bass drum grille?

Unfortunately not. Once the image is printed on the GrilleGraphic, it becomes part of the fabric and cannot be removed.

Does GrilleGraphics.com archive my images?

Yes, we archive all client images on both fixed and removable media. What does this mean? It means that your files are safe and sound with us. So, printing a new custom GrilleGraphics will be a snap the next time your singer "accidentally" smashes your cabinet face on a doorknob. Then again, the GrilleGraphic would probably be fine. Your speakers on the other hand...

How can I become a GrilleGraphics.com product endorser?

Easy! Buy a custom bass grille graphic for us and then tell the world how much you love it.

In all seriousness, it is our position that, while endorsement programs can be good to the degree that they support rising talents, they're far too often used exclusively for promotion of one particular product and the marketing of one particular drummer. Moreover, it is shocking how many "artists" have the entire system backwards -- it is the artist endorsing the product, not the other way around.

Our friend Jon "Bermuda" Schwartz from Weird Al Yankovic's band has what we believe to be the best webpage available on this subject here.

By declining to offer endorsement "deals," we are working to maintain the integrity of our company and to ensure that our products remain the highest-quality and most affordable on the market. This way, everyone wins.

Suffice it to say that the "big name" drummers who use our products and whose heads you see in our gallery (and there are a LOT of them!) do so because they want the fastest possible turnaround and the highest-quality products in the business and they support the way we choose to operate.

So, as we said, if you really want to become a GrilleGraphics.com product endorser, send us a testimonial for our Testimonials page.

The bottom line is this: Although they're the best custom bass grille graphics in the business, our heads are made for ALL drummers, not just rock stars!

What is the meaning of life?

We're not quite sure about that one, but those of you with children have at least caught a glimpse of the answer. One thing we are sure of is that a GrilleGraphics.com custom bass grille graphic will make you look pretty cool while engaging in one of the more enjoyable activities life has to offer!

What is the fastest animal on earth?

The peregrine falcon. Like the GrilleGraphics.com crew, the peregrine falcon is a native of Upstate New York. Unlike the GrilleGraphics.com crew, the bird can travel at speeds up to 217 miles per hour. Of course, those of you who have seen the movie Airplane know that the fastest land animal is the cheetah.

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