What are your order cancellation/reprint/refund warranty policies?Help - Pricing and Purchasing
July 20, 2016
CabCreator orders (customer uploaded artwork or images purchased through our online catalog) go into production *immediately,* so a cancellation fee of 15% applies to CabCreator orders cancelled four hours after purchase since our artists have taken the time to properly format your artwork by that time. Artwork (including any images purchased on your behalf) and design fees are non-refundable.
Leave The Work To Us orders (where a mockup is included as part of the approval process) may be cancelled and a full refund issued up to the point that you receive a mockup of your grille graphic via e-mail. Again, artwork (including any images purchased on your behalf) and design fees are non-refundable.
In both cases, shipping is obviously refunded as well.
As listed above, CabCreator orders often go into production almost immediately upon order receipt, so changes made to a design *after* printing but *before* the GrilleGraphic is modified (ports/port protectors, etc.) or shipped are subject to a $25 reprinting fee. Change requests received after a GrilleGraphic has been modified or shipped are not eligible for reprinting and will be shipped as ordered.
At GrilleGraphics.com, we take your satisfaction VERY seriously. If you are not completely happy with your GrilleGraphics.com purchase, you can return it within 14 days of your receipt of the GrilleGraphic or removable logo (as tracked by FedEx or USPS Delivery Confirmation) for a refund of your purchase price less a 25% labor charge (to cover the time spent formatting your artwork and printing your GrilleGraphic ). Artwork, design and shipping fees are non-refundable.
In addition, our GrilleGraphics come with a one year warranty in materials and workmanship. If within one year from the date of purchase your custom GrilleGraphic fails as a result of a material or workmanship issue, just contact us. We'll do what we can to make it right for you. Unfortunately, this does NOT cover clumsy soundmen, destructive singers, Marilyn Manson, etc. (that's a real thing, just ask)
The bottom line is that we're not only committed to producing top-quality custom GrilleGraphics, we also stand behind our product 100 percent!